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IMPORTANT DSL SERVICE ANNOUNCEMENT UPDATE
This notice is being sent to our customers who have NorthPoint lines.
For current updates, please visit our website at:
www.megapath.net/northpointupdate
In order to provide you with the highest possible level of continued
service, we are actively re-provisioning your DSL line. This means we have
already ordered a brand new DSL line for you from Rhythms, one of our
alternate partners.
YOU MUST CONFIRM THAT YOU WANT THIS NEW LINE (see "Action Required" below)
ACTION REQUIRED:
To continue your new Rhythms order please click here
rhythmsaccept@megapath.net <mailto:rhythmsaccept@megapath.net> (or send
email to this address) and enter "accept" into the Subject line.
If you decide you don't want to replace your NorthPoint line with a new
Rhythms service, please click here rhythmsdecline@megapath.net
<mailto:rhythmsdecline@megapath.net> and enter "decline" into the Subject
line. We will cancel the order for your new line. NOTE: Your NorthPoint
service will be discontinued without further notice when NorthPoint shuts
down their network.
**If you handle more than one MegaPath DSL line, please simply reply to this
message and enter "multiple lines" in the subject field. We will then handle
your lines on a per line basis.**
**If you have one MegaPath DSL line, please disregard duplicate notices.**
Your current NorthPoint line:
MegaPath continues to work with a consortium of other ISPs to fund continued
network operations for NorthPoint lines until our customers' lines are
transitioned. If we are successful, we anticipate having sufficient time to
install your new line with minimal disruption.
Important:
While MegaPath is aggressively executing contingency plans to keep your line
active, we urge all customers to set up plans for their business or home
Internet use in the event your DSL line goes down. MegaPath cannot guarantee
the pending actions of NorthPoint and its creditors to keep the NorthPoint
network running until your transition is complete. Upon request, we will be
providing our basic dial-up package for those NorthPoint lines that will be
affected. (see "Dial-up back up" section below)
Installation of your new line:
NorthPoint and Rhythms use compatible routers. We anticipate you will not
need to change your router to receive your newly ordered Rhythms line. To
ease this transition, MegaPath and Rhythms have worked together to waive all
installation costs.
You will need to be present in order for the Rhythms technician to install
your new line. We will inform you of the installation date within 21 days.
Please note: There may be unforeseen difficulties in installing your new DSL
line. If so, we have additional contingency plans to continue your service.
We will keep you informed as we proceed.
Dial-up back up:
MegaPath is offering free basic dial-up for emergency back up in the event
your line goes down. This, of course, is not the equivalent of a DSL line
and is intended for back up access to the Internet and for email. We will
provide this dial-up during the re-provisioning process. Please see our
website at
www.megapath.net/dialup/dialuprequestagreement.asp
<http://www.megapath.net/dialup/dialuprequestagreement.asp> (or type this
address into your browser) to order your dial-up service. Your input at this
location will initiate your service; however, if you have any technical
questions please call MegaPath's dedicated dial-up support group at
1-866-847-4329. Note: This is for dial up support only. Our dial up
technical support group will be unable to answer any DSL questions.
Important billing notice:
Accounts that are currently 60 days or more past due will not be transferred
until the balance is brought current. Once the account is paid, we will
immediately update your records and notify our Customer Care department to
continue with the re-provisioning process. We will send a separate email to
you if your account is 60 days or more past due.
-=-
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: Wed Mar 28 2001 - 12:46:14 CST